BLACKJACK LAB

Complaints and withdrawal

Draft version: 2026-11-03

Draft prepared before sales launch. Verified operator details, contact information and some service terms are still missing. Marked items must be completed and the documents reviewed before accepting orders. These are not final contractual terms.

How to report access problems and exercise consumer rights.

1. Where to contact us
Complaints and withdrawal contact: [ADD the operator’s actual email and postal address]. Include the order reference, the account used for purchase, a description of the issue and the remedy requested. For technical issues, include the browser and when the problem occurred. Do not send passwords or full payment card details.

2. Defective digital content or service
You may complain if access or content does not match what was agreed. The seller should acknowledge the complaint and communicate the outcome. Digital content and service defects must be addressed within a reasonable time considering their nature and purpose. A remedy is generally requested first; a price reduction or withdrawal may be available under statutory conditions. This is not a promise of a particular training result or gambling win.

3. Withdrawal within 14 days
Consumers generally have 14 days from entering a distance contract to withdraw. For online digital content, the right may be lost when performance begins only if legal conditions are met, including prior express consent, acknowledgement of the loss of the right and the required confirmation. Payment or opening a lesson does not replace that consent. The appropriate ordering process must be completed before sales. This draft does not automatically remove any right.

4. Notice template
To: [operator, address / email]
I hereby withdraw from the contract for access to the Blackjack Lab course and simulator.
Order reference: …
Contract date: …
Consumer’s full name: …
Consumer’s address: …
Contact email: …
Notice date: …
Signature (only for notices sent on paper): …

Using this template is optional; a clear statement is sufficient. For a valid withdrawal, paid amounts are refunded in accordance with statutory requirements, normally using the original payment method.

5. Alternative dispute resolution
If a dispute cannot be resolved directly with the operator, Czech consumers may use the Czech Trade Inspection Authority’s ADR service, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic. Information and applications are available in the ADR section of coi.gov.cz. An application must be made within one year of first raising the disputed claim with the seller. Access to the courts remains available.

Official information
Czech Trade Inspection Authority · Digital content complaints: https://coi.gov.cz/faq/e-odpovednost-podnikatele-za-vady-digitalniho-obsahu-a-sluzby/
Czech Trade Inspection Authority · Consumer guide: https://coi.gov.cz/pro-spotrebitele/spotrebitelsky-pruvodce/
Czech Trade Inspection Authority · Alternative dispute resolution (ADR): https://coi.gov.cz/informace-o-adr/